Buckeye Transportation Solutions — Privacy Policy

Ace Business Ventures LLC d/b/a Buckeye Transportation Solutions (“Buckeye,” “we,” “us,” or “our”)
Last Updated: January 13, 2026

Ace Business Ventures LLC d/b/a Buckeye Transportation Solutions respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use drivewithbuckeye.com (the “Website”), submit forms, request bookings, and participate in promotions or giveaways.

By using the Website or providing information to us, you agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected through:

  • Our Website (drivewithbuckeye.com)

  • Booking requests and online checkout processes

  • Embedded booking tools and service providers (including Booqable)

  • Online payment transactions conducted through third-party payment processors

  • Email, SMS/text message, and phone communications

  • Advertising campaigns, including lead forms (e.g., Meta/Instagram Instant Forms)

  • Cookies, analytics tools, and tracking technologies

This Privacy Policy does not apply to third-party websites or platforms that we do not control.

2. Information We Collect

A. Information You Provide Directly

Depending on how you interact with us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing address (if applicable)

  • Delivery/pickup address (if applicable)

  • Booking details (dates, vehicle selection, duration, preferences)

  • Driver eligibility information (including driver’s license verification status and other eligibility-related details where permitted by law)

  • Communications you send to us (messages, inquiry details, dispute communications)

B. Payment Information

If you make a purchase, pay an invoice, place a deposit, or otherwise submit payment online, your payment is processed by a third-party payment processor integrated with our booking system.

We do not store full payment card details (such as full credit card number, CVV, or complete magnetic stripe data). Payment processors may collect and store payment details pursuant to their own privacy policies and security standards.

C. Promotions & Giveaway Information

If you enter promotions/giveaways, we may collect:

  • Entry details (name, email, phone)

  • Eligibility verification information

  • Social media handle(s) (optional)

  • Prize fulfillment details (dates, delivery details, communications)

D. Automatically Collected Information

When you browse the Website, we may collect:

  • IP address

  • Browser type and device identifiers

  • Operating system

  • Approximate location inferred from IP (city/region)

  • Website usage activity (pages viewed, links clicked, session durations)

  • Referring sources (e.g., ads, QR codes, partner links)

  • Cookie data and tracking identifiers

3. How We Collect Information

We collect personal information when you:

  • Submit a form on the Website

  • Submit a booking request or reservation through our checkout/booking flow

  • Communicate with us via email, phone, or SMS

  • Engage with our advertisements or promotions

  • Enter a giveaway or promotion

  • Browse the Website, which may collect information via cookies and analytics tools

4. How We Use Your Information

We use collected information for legitimate business purposes, including:

A. Providing Services and Processing Bookings

  • Responding to inquiries

  • Managing booking requests and reservations

  • Providing confirmations, updates, receipts, invoices, and customer support

  • Coordinating pickup/delivery or booking logistics

B. Payment Processing and Fraud Prevention

  • Processing online payments and deposits through third-party payment providers

  • Preventing fraud, misuse, and unauthorized transactions

  • Enforcing eligibility rules and operational safety standards

C. Promotions and Marketing

  • Administering giveaways, promotions, and contests

  • Contacting entrants and winners

  • Sharing promotional offers where allowed and/or where consent is provided

D. Analytics and Operations

  • Improving Website performance and user experience

  • Measuring marketing performance (ads, traffic sources)

  • Debugging, security monitoring, and abuse prevention

5. Email and SMS/Text Communication Policy

A. Email Communications

By submitting a form or booking request, you consent to receive service-related communications (transactional and administrative). You may opt out of marketing emails using the “unsubscribe” link contained in the email.

B. SMS/Text Messaging (TCPA)

If you opt in to receive SMS messages, you consent to receive text messages from Buckeye at the number provided.

  • Message frequency varies (typically up to 4 messages/month for marketing; more frequent transactional messages may occur for booking-related communications)

  • Message & data rates may apply

  • Reply STOP to opt out

  • Reply HELP for assistance

SMS consent is not required to purchase services or submit booking requests.

6. Cookies and Tracking Technologies

We may use cookies and tracking tools (including pixels) to:

  • Understand Website usage

  • Improve user experience

  • Measure advertising performance and conversions

  • Provide more relevant offers and content

You may disable cookies through your browser settings. Some functionality may be limited if cookies are disabled.

7. How We Share Information

We do not sell your personal information.

We may share information with:

A. Vendors and Service Providers

Including:

  • Booking and rental management platforms (including Booqable)

  • Payment processors

  • Hosting and analytics providers

  • Email and SMS messaging providers

  • Customer relationship management tools

These vendors are permitted to use personal information only to provide services to us.

B. Legal Compliance and Security

We may disclose information as required by law or to:

  • Respond to lawful requests

  • Protect our legal rights

  • Investigate fraud, suspected abuse, or security incidents

  • Enforce our policies and agreements

C. Business Transfers

If we undergo a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction.

8. Data Retention

We retain information only as long as reasonably necessary for business and legal purposes. For example:

  • Giveaway entry data: typically up to 12 months after completion

  • Customer records and transactions: retained as needed for compliance, accounting, dispute resolution, and operational needs

9. Data Security

We maintain reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system is fully secure and we cannot guarantee absolute security.

10. Your Rights and Choices

You may request to:

  • Access or update your personal information

  • Request deletion (subject to legal/compliance retention obligations)

  • Withdraw marketing consent

Requests can be made using the contact information below.

11. Children’s Privacy

Our Website is not directed to children under 13 and we do not knowingly collect information from children.

12. Third-Party Links

Our Website may link to third-party sites (e.g., social media platforms or partners). We are not responsible for their privacy practices.

13. Updates

We may update this Privacy Policy periodically. Updates will be posted with a revised “Last Updated” date.

14. Contact Us

Ace Business Ventures LLC d/b/a Buckeye Transportation Solutions
Phone: (614) 323-8847
Email: info@drivewithbuckeye.com